|We would have no hesitation in using Hiline for any future data cabling requirements or recommending them|
Worcester based company
Care Level 2.5 to be introduced as of 22nd September 2014
On the 22nd September, Openreach will be introducing a new care level called Business 2.5 (2 Plus). All existing Care Level 2 lines will be automatically upgraded to this care level on this date and all new orders will be placed on Care Level 2.5.
Care Level 2.5 includes the following features:
Openreach have increased the price of a Business PSTN Line by £4 per year (33p per month) and this will be reflected in the in RRP Line Rental for Business PSTN lines next month ( October 2014 ) Price increases are never welcomed by anybody; and it is for this reason that we have decided not to make any profit out of this improved service.
Care Levels are the targeted Service Level Agreements (or target fix times) that Openreach aim to work to. Up until now, these have been split into 4 different levels, Care Level 1, 2, 3 & 4:
Clear by 23.59 day after next, Monday to Friday, excluding Public and Bank Holidays. For example, report Tuesday, clear Thursday.
Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example, report Tuesday, clear Wednesday.
Report 13.00, clear by 23.59 same day. Report after 13.00 clear by 12.59 next day, seven days a week, including Public and Bank Holiday.
Clear within 6 hours, any time of day, any day of the year.