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Explore tailored business internet services with Hiline Communications Ltd. Your trusted partner for efficient communication solutions. Why Choose Hiline Communications Ltd? 01. Industry experience Hiline Communications Ltd has over 25 years of experience in telephony and data services. Our team of experts have a deep understanding of the industry and are dedicated to providing high-quality services to our clients. 02. Connectivity We offer a wide range of broadband internet services to meet the needs of our clients. Whether you have a small business or a large corporation, we have the right solution for you. 03. VOIP Our hosted VOIP telephone systems provide a reliable and cost-effective solution for businesses of all sizes. With features like call forwarding and voicemail-to-email, you can stay connected with your clients no matter where you are. 04. SIP Trunks Our SIP trunks provide an affordable and flexible alternative to traditional telephone lines. With our SIP trunks, you can make and receive calls over the internet, reducing your communication costs. 05. Data Networks We offer Category 5e, Category 6 & 6a copper infrastructures and fibre optic services, including testing, fault finding, and repairs. Our team of experts is dedicated to ensuring that your communication infrastructure is reliable and efficient.

Hiline Communications Ltd Terms and Conditions. Terms and Conditions Terms & Conditions Information regarding terms and conditions By accessing this Website, you agree to be bound by the terms and conditions appearing in this document and you accept our Privacy Policy. If there is anything you do not understand please contact us . In these terms and conditions 'We/us/our/Hiline Communications' means The Hiline Communications Limited, 'Website' means the website located at www.hiline.co.uk (or any subsequent URL which may replace it) and all associated websites and micro sites of Hiline Communications and 'You/your' means you as a user of the Website. You shall not use the Website for any illegal purposes, and you will use it in compliance with all applicable laws and regulations. You agree not to use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired; You agree not to attempt any unauthorised access to any part or component of the Website; and You agree that in the event that you have any right, claim or action against any Users arising out of that User's use of the Website, then you will pursue such right, claim or action independently of and without recourse to us. YOU AGREE TO BE FULLY RESPONSIBLE FOR (AND FULLY INDEMNIFY US AGAINST) ALL CLAIMS, LIABILITY, DAMAGES, LOSSES, COSTS AND EXPENSES, INCLUDING LEGAL FEES, SUFFERED BY US AND ARISING OUT OF ANY BREACH OF THE CONDITIONS BY YOU OR ANY OTHER LIABILITIES ARISING OUT OF YOUR USE OF THE WEBSITE, OR THE USE BY ANY OTHER PERSON ACCESSING THE WEBSITE USING YOUR PC OR INTERNET ACCESS ACCOUNT. We reserve the right to modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website. We may alter these terms and conditions from time to time, and your use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. The Website is subject to constant change. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website. We are not responsible for the availability of any external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of any third party websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources. We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. The Website is Copyright, Hiline Communications Limited. All rights reserved. WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE. THE WEBSITE IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS WITHOUT ANY REPRESENTATION OR ENDORSEMENT. UNLESS SPECIFIED IN SEPARATE TERMS AND CONDITIONS RELATED TO A PARTICULAR PRODUCT OR SERVICE, WE MAKE NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE WEBSITE, OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF (INCLUDING FREE SOFTWARE DOWNLOADS) INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY, ACCURACY, CONDITION OR COMPLETENESS, OR ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OR TRADE. UNLESS SPECIFIED IN SEPARATE TERMS AND CONDITIONS RELATED TO A PARTICULAR PRODUCT OR SERVICE, WE MAKE NO WARRANTY THAT THE WEBSITE OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF (INCLUDING FREE SOFTWARE DOWNLOADS) WILL MEET YOUR REQUIREMENTS OR WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF (INCLUDING FREE SOFTWARE DOWNLOADS) ARE FREE OF VIRUSES OR BUGS OR ARE FULLY FUNCTIONAL, ACCURATE, OR RELIABLE. WE WILL NOT BE RESPONSIBLE OR LIABLE TO YOU FOR ANY LOSS OF CONTENT OR MATERIAL AS A RESULT OF UPLOADING TO OR DOWNLOADING FROM THE WEBSITE. YOU ACKNOWLEDGE THAT WE CANNOT GUARANTEE AND THEREFORE SHALL NOT BE IN ANY WAY RESPONSIBLE FOR THE SECURITY OR PRIVACY OF THE WEBSITE AND ANY INFORMATION PROVIDED TO OR TAKEN FROM THE WEBSITE BY YOU. WE WILL NOT BE LIABLE, IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), PRE-CONTRACT OR OTHER REPRESENTATIONS (OTHER THAN FRAUDULENT MISREPRESENTATIONS) OR OTHERWISE OUT OF OR IN CONNECTION WITH THE WEBSITE OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF (INCLUDING FREE SOFTWARE DOWNLOADS) FOR ANY ECONOMIC LOSSES (INCLUDING WITHOUT LIMITATION LOSS OF REVENUES, PROFITS, CONTRACTS, BUSINESS OR ANTICIPATED SAVINGS) OR ANY LOSS OF GOODWILL OR REPUTATION, OR ANY LOSS OR CORRUPTION OF DATA, OR ANY SPECIAL OR INDIRECT OR CONSEQUENTIAL LOSSES; IN ANY CASE WHETHER OR NOT SUCH LOSSES WERE WITHIN THE CONTEMPLATION OF EITHER OF US AT THE DATE ON WHICH THE EVENT GIVING RISE TO THE LOSS OCCURRED. We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party's hypertext link. Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under English law where or insofar as such rights cannot be derogated from by contract. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions. Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision. These Conditions and documents referred to herein (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions. These Conditions will be exclusively governed by and construed in accordance with the laws of England and Wales whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. You may send us notices under or in connection with these Conditions by post to Hiline Communications Ltd, Woodgates, Pardhouse Lane, Stanford Bridge, Worcester WR6 6RX. As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which should be retained by you. WE TAKE PRECAUTIONS WITH CUSTOMER INFORMATION AND PERSONAL DATA, HOWEVER, EXCEPT IN THE CASE OF DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE, WE DO NOT ACCEPT RESPONSIBILITY FOR ANY LOSS OR DAMAGE RESULTING FROM ANY SECURITY BREACHES THAT MAY OCCUR. Call for a free no obligation consultation 0845 456 4664

Explore Evonex, a powerful cloud-based phone system from Hiline Communications. Enhance your business with our cloud-based phone system. The future of hosted telephony With an array of market leading features, the Evonex hosted telephony solution from Hiline Communications will give your business the competitive communications edge in today’s demanding business world. Yealink handsets Insights reporting PC Based softphone Evonex Contract terms from 1 month to 36 months. New numbers can be provided or we can port your existing telephone numbers to our service. (charges apply) Click here to download a brochure

Discover tailored hosted voip solutions for businesses. Experience seamless connectivity with our hosted voip solutions today. Hosted VOIP system to suit every business Just like a traditional office based telephone system, but without the need for expensive PBX hardware. VOIP systems allow you to connect any where, not just in the office. Ideal for Homeworking or remote offices all you need is an internet connection. User options include, handsets, PC based software phones and Mobile app, or a combination of all three. Polycomm VVX450 Yealink PC Based softphone Evonex Contract terms from 1 month to 36 months. New numbers can be provided or we can port your existing telephone numbers to our service. (charges apply)

Contact https://hilinecommunications.wixsite.com/hiline-communication/contact-8 Hiline Communication https://static.wixstatic.com/media/831ff7_45975dd3fa29449fbd62e16f2f6f15d3~mv2.png Contact information First name* Last name Email* Address Phone Additional information Submit

Discover telephony and data solutions tailored for your business. Learn about our telephony and data solutions today! Telephony and Data Services Hiline Communications provides telephony and data services with over 25 years of experience. Our telephony services include broadband internet services, Hosted VOIP telephone systems and SIP Trunks. We offer Category 5e, Category 6 & 6a copper infrastructures and Fibre Optic connectivity, including testing, fault finding and repairs. Our team is dedicated to providing the highest quality service to our clients. Contact us today to learn more about how we can help your business. < Back

Discover high-speed internet services tailored for businesses, offering FTTP, FTTC, and SOGEA solutions. Reliable, fast connections. Broadband Any IP Phone system should start with a solid Internet connection. Which is why we source the best providers based on geographical location and system requirements to ensure a seamless connection in any situation. To find out more or ask for a quotation, get in touch via the contact page below. SoGEA Single Order Generic Ethernet Access - latest technology which upgrades your current FTTC connection, you may get better speeds and it removes the copper line voice traffic so saving you the line rental - you just pay for the Broadband - Only available in some areas at the moment. SoTAP - Single Order Transitional Access Product The latest technology which upgrades your current ADSL connection, you don’t get better speeds but removes the copper line voice traffic and saves you the line rental - you just pay for the Broadband - Only available in some areas at the moment. FTTP - Fibre to the Premises Fibre Optic connection direct from the exchange direct to your property - speed up to 1 Gbit Widely available it is now the connection of choice for many internet used, business and domestic. Voice calls are only available via VOIP - your existing telephone number can be ported to s VOIP/IP service. Connections in Rural areas Many homes and businesses in rural areas may struggling to find a suitable data solution, there are solutions and we can help or advise you on what is available. Leased Lines M ainly for business use, they offers a synchronous data connection of up to 1 Gbit download and upload. More expensive than other internet connections but are more reliable and have a faster guaranteed repair time. Find the best connection To find what connections are available, please fill in the details below or contact us directly First Name Company Last Name Phone Email Street Address City Street Address Line 2 County Post Code Message Send Thanks for submitting!

More information on our Privacy Policy can b found here. HILINE COMMUNICATIONS LIMITED PRIVACY NOTICE IMPORTANT INFORMATION AND WHO WE ARE What is the purpose of this document? Hiline Communications Limited is committed to protecting the privacy and security of your personal information. This privacy notice aims to give you information on how Hiline Communications Limited collects and processes your personal data during and after the supply of products or use of any of the services provided by us and our group companies. This notice applies to anyone who uses our website or who buys or uses any of our products and / or services. We may update this notice at anytime. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. Controller Hiline Communications Limited (Company Number: 3056836) whose Registered Office is at 1 The Bungalows, Pard House Lane, Stanford Bridge,Worcester. WR6 6RX (collectively referred to as Company,we, us, our in this privacy notice) is the controller and responsible for your personal data. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. Third-PartyLinks Our web site may include links to third-party websites,plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. THE KIND OF INFORMATION WE COLLECT ABOUT YOU Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). The personal information we collect about you will depend on the products and services you use and subscribe to. We will collect, store, and use the following categories of personal information about you as follows: Identity Data including personal contact details such as name and title. Contact Data including addresses, telephone numbers, and personal email addresses. Financial Data including bank account details, your debit or credit card information, your credit rating information (which we acquire from credit reference agencies) and other banking information. Transaction Data including your billing history and products and services you use and anything else relating your account. Profile Data including information you provide to us in your communications with us, information you provide to us when entering prize draws or competitions or participate in surveys. Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences. We may also collect technical data and information on how you use our products and services, including: Your activity on our website. The date, time, duration and cost of your communications including your phone location at the time these communications are made. The phone numbers that you call and send messages to (and the phone numbers that you receive calls and messages from). Your phone or device usage. Your data usage. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. If you fail to provide personal data Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter in to with you (for example,to provide you with products or services). In this case,we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. HOW IS YOUR PERSONAL INFORMATION COLLECTED? We collect personal information about you through: Direct interactions. You may give us your Identity, Contact, Financial and Transaction Data when you use our website, when you purchase our products and services and during the sales process. Third parties or publicly available sources. We may sometimes receive personal data and additional information from third parties including credit reference agencies or other background check agencies; our partners; and business directories. We will collect additional personal information in the course of performing our contract with you and in providing our products and services to you throughout the period of your contract with us. HOW WE WILL USE INFORMATION ABOUT YOU We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: Where we need to perform the contract we have entered into with you. Where we need to comply with a legal obligation. Where we have your consent. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We may also use your personal information in the following situations, which are likely to be rare: Where we need to protect your interests (or someone else's interests). Where it is needed in the public interest. Situations in which we will use your personal information We need all the categories of information in the list above primarily to allow us to perform our contract with you. In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below. Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To process and deliver your order including: Carrying out our obligations arising from any contracts entered into between you and us; To confirm that your orders have been received and to process them; To provide our products and services; To provide you with the information and services that you request from us; For billing purposes, to manage payments, fees and charges To collect and recover money owed to us Identity Contact Financial Transaction Marketing and Communications Performance of a contract with you. Necessary for our legitimate interests (to recover debts due to us). To validate you as a registered customer when using our services and calling our customer services. Identity Contact (a) Performance of a contract with you. To notify you about changes to our services and to make suggestions and recommendations to you about goods or services that may be of interest to you. Identity Contact Technical Profile (a) Necessary for our legitimate interests (to develop our products/services and grow our business). For the administration of files and records; business management and planning, including accounting and auditing. Identity Contact Technical Necessary for our legitimate interests (for running our business, provision of administration and IT services). Necessary to comply with a legal obligation. To prevent fraud. Identity Contact Financial Transaction Technical Necessary for our legitimate interests (to prevent fraud). Necessary to comply with a legal obligation To send certain communications (including by email and SMS) to you including service announcements and administrative messages and other communications relating to our services. Identity Contact Technical Performance of a contract with you. Necessary for our legitimate interests (for running our business, provision of administration services, network security and in the context of a business reorganisation or group restructuring exercise) To ensure security for you and our staff, and help maintain service quality (calls to our customer services may be monitored and/or recorded for authentication, security, quality and training purposes). Identity Contact (a) Performance of a contract with you To help the emergency services. Identity Contact (a) Where we need to comply with a legal obligation. To comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests, to operate our systems properly and to protect ourselves, our users and customers and to solve any customer disputes. Identity Contact Financial Transaction (a) Where we need to comply with a legal obligation. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information. Marketing We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms: Promotional offers from us We may use your Identity,Contact,Technical and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased products or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. Third-Party Marketing We will get your express opt-in consent before we share your personal data with any company outside our group of companies for marketing purposes. Opting Out You can ask us or third parties to stop sending you marketing messages at any time by logging into the web site and checking or un checking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at anytime. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions. COOKIES Our website may uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse the website and also allows us to improve the website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy. If you fail to provide personal information If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you. Change of purpose We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. Automated decision-making Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances: Where we have notified you of the decision and given you 21 days to request a reconsideration. Where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights. In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights. You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you. DATA SHARING We may have to share your data with third parties, including third-party service providers and other entities in our group. We require third parties to respect the security of your data and to treat it in accordance with the law. We will not generally transfer your personal information outside the EU. If we do, you can expect a similar degree of protection in respect of your personal information. Sharing personal information with third parties We will share your personal information with third parties where required bylaw, where it is necessary to administer our contract with you or where we have another legitimate interest in doing so. Third-party service providers who will process your personal information 'Third parties' includes other entities within our group and third-party service providers (including our suppliers), such as: Our partner companies or agencies and their sub-contractors or prospective partners who help us run our services, for example BT Openreach, Gamma. Other companies in our group. Insurance providers when you take out a policy through us. Third parties whose products and services we market to you (where you have given permission to receive such messages). Credit reference and fraud prevention agencies. When we check your credit score with a credit reference agency, the fact that we have requested that search will also be recorded by the credit reference agency. We share information with credit reference agencies on payment performance on an ongoing basis and this information could be used by us and third parties to make future credit assessment decisions. Other communications companies. New or prospective owners of Hiline Communications Limited. All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions. Sharing personal information with other entities in our group We will share your personal information with other entities in our group as part of a business re organisation or group restructuring exercise,for system maintenance support and hosting of data. We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business.We may also need to share your personal information with a regulator or to otherwise comply with the law. DATA SECURITY We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an un-authorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. DATA RETENTION How long will we use your information for We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal,accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data,the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means,and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. We will retain and securely destroy your personal information in accordance with applicable laws and regulations. RIGHTS OF ACCESS, CORRECTION, ERASURE, RESTRICTION, AND TRANSFER Your rights in connection with personal information Under certain circumstances, by law you have the right to: Request access to your personal information (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). Please note, however, that we may not always be able to comply with your erasure request for specific legal reasons, which will be notified to you, if applicable, at the time of your request. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal information to another party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our Data Protection Officer in writing(see contact details below). No fee usually required You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. RIGHT TO WITHDRAW CONSENT In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data Protection Officer in writing (see contact details below). Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. Please note that, if you with draw your consent,this will not affect the lawfulness of any processing carried out before you withdrew your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent DATA PROTECTION OFFICER We have appointed a data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk ).We would,however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. CHANGES TO THIS PRIVACY NOTICE We reserve the right to update this privacy notice at any time,and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information. If you have any questions about this privacy notice, please contact, Office@hiline.co.uk Data Protection Officer, Hiline Communications Ltd, 1 The Bungalows, Pard House Lane,Stanford Bridge, Worcester. WR6 6RX GLOSSARY Lawful Basis Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to bylaw).You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Upgrade your business with Hiline Communications—expert copper communication installation, testing, and repair services for optimal connectivity. Copper Network Services Offering installation of the latest technology in data networks which include Category 5e, Category 6,6a and Category 7 copper infrastructure and fibre optic connections. We include full testing of new installations. Having network issues? No problem, we can test, fault finding and repairs you network infrastructure. Installation Our installation services use only the leading brand products to ensure that your project is a success, we work with you to create the perfect installation plan that meets your needs and budget. Whether you choose our exclusive products or bring in your own specifications and products, we will make sure that your installation is done right the first time. Testing At Hiline Communications Ltd., we are dedicated to providing top-quality communication solutions for your business or organization. With our highly skilled team and state-of-the-art equipment, you can trust that your installation will be thoroughly tested and any necessary copy test results will be made available to you, the customer. Fault Finding With Hiline Communications Ltd., you can rest assured that your communication systems are in good hands. We have the expertise and equipment needed to identify and repair any potential faults, and we work hard to minimize any downtime. Contact us for all your communication needs and know that your business is in good hands.

Full Terms and Conditions can be found on this page. Network services Terms and Conditions HCLTerms & Conditions 1.Definitions 1.1The following words have the following meaning: (HCL)means Hiline Communications Limited (Calling Line Identifier) means telephone number (Contract)means the contract for the provision of the Services between HCL and the Customer of which these terms and conditions form part. There is no minimum term. (Customer)means a customer of HCL, to whom the Services are supplied under the Contract (Monthly Rental) means the rental of an analogue or digital line, ADSL,Broadband or other data services, of geographic or non geographic number or service. To be charged in advance. (Service Agreement) means the completed order form which details the Services selected by the Customer and to which these conditions are incorporated (Reconnection Charge) a charge for reconnecting the Service (Service Commencement Date) means, in respect of a Site, the date on which HCL commences the supply of the Services; (Services) means such fixed line telecommunications services that are supplied to the Customer as specified in the Service Agreement; (Site)means the location at which the Services are to be provided as specified in the Service Agreement form. (Notice)means communication stating intent, deliverable in writing, by electronic means or verbally. (Inclusive)means in this contract, ‘included in but limited to’. (Unlimited)means included in but subject to fair use policy. 1.2A reference to an Act of Parliament in the Contract includes any amendment, replacement or re-enactment and includes any by-laws,statutory instruments, rules, regulations, orders, notices,directions, consents or permissions made under it and any conditions imposed by it. 1.3 Headings are inserted for ease of reference only and do not affect the interpretation of the Contract. 1.4 Unless the context otherwise requires, the singular includes the plural and vice versa. 2.Provision of Services and Cancellation 2.1 HCL shall provide the Services on behalf of HCL at each Site from the Service Commencement Date until the Services are cancelled at the Site or the Contract expires or is terminated in accordance with the terms of the Contract. HCL shall not be obliged to provide Services until it is satisfied with the status of the Customer and formally accepts in writing a properly completed Service Agreement form. 2.2 The Contract shall remain, subject to earlier termination in accordance with these terms. 2.3 HCL shall use all reasonable endeavors to provide the Services in a reliable manner and in accordance with good industry practice. The Customer must notify HCL as soon as it becomes aware of any fault in the Services and HCL will use all reasonable endeavors to correct any fault as soon as reasonably practicable. 2.4 If installation is offered 'free of charge'. This is on condition that HCL are offered this by our provider. If after a survey there are additional cost involved to provide the service, we will notify the customer of such costs and the customer must agree to these costs before installation will be carried out. 2.5 In all cases provision of service is subject to survey and subject to any limitations provided upon it by our providers, even where limitations were unknown on acceptance of an order. 2.6 An offer to provide services may be withdrawn by HCL at any time proir to the installation. 2.7 The customer must be aware that services may not be provided on the agreed date due to matters beyond our control. The customer agrees to make provision for this in terms of back up services if the provision of a service affects the running of their business. HCL will not be liable for any loss in any way, or liable for the cost of such services. 3.Changes to the Services 3.1 HCL may at any time change the Services: (a)If it needs to do so to comply with any applicable safety or other statutory requirements; or (b)Where the change does not materially detract from the quality or performance of the Services. 3.2 HCL will not be liable for any charge for the change to the Services made under this Clause. 3.3 Any telephone number provided to the customer for their use remains the property of HCL. HCL reserve the right to change, modify or withdraw the number at any point by giving notice to the customer. HCL will have no liability of costs as a result of any change,including but not limited to details in clause 9.4. 4.Compliance with laws and obligations The Customer must ensure that it complies at all times with all laws and obligations, applicable to the Customer. HCL will have no liability under the Contract for failure to comply with its obligations in any case where the Customer does not comply with any such relevant laws or obligations or does not obtain such consents or approvals. 5.Provisions relating to Services 5.1 The Customer will use the Services in accordance with any reasonable operating instructions HCL may provide. 5.2 The Customer will be responsible for ensuring that the Services are not used for the sending of any defamatory, offensive or abusive, or obscene or menacing material or in a manner which infringes the rights of any person (including rights of copyright or confidentiality) and if HCL incurs any liability to any person or expense in any way connected with any such use then the Customer will promptly reimburse such amounts to HCL. 5.2 The customer will allow HCL or any third party it wishes to use,access to the site where the service is to be installed or provided.Additional cost will be incurred if access is not available on the date specified for this purpose. 5.3 The customer agrees to accept any additional costs incurred for the installation or provision of services once notified, or any cancellation charges if these costs are not reasonably accepted after the provision of service. 6.Suspension of Service 6.1 HCL may, without terminating the Contract, immediately suspend part or all of the Services until further notice if: (a) HCL would be permitted to terminate the Contract under Clause 8.1; or (b) HCL is obliged to comply with an order, instruction or request of Government, an emergency services organization, or other competent administrative authority. HCL will give the Customer the maximum period of notice practicable in the circumstances if it needs to suspend the Services for this reason. 6.2 If it is necessary for HCL to suspend the Services under Clause 6.1(b), it will do so for as short a period as is practicable in the circumstances. 6.3 If HCL suspends the Services due to any event in Clause 6.1, this will not exclude its right to terminate the Contract later in respect of that or any other event, nor will it prevent HCL from claiming damages from the Customer. 6.4 HCL may also restrict Service if there is i) Excessive or unexplained use ii) Breach of Reasonable use policy 7.Charges and Payment 7.1 HCL will charge the Customer for the Services at the prices specified in the latest HCL price tariff or other relevant tariff, from time to time. HCL will invoice the Customer monthly in arrears for call charges and in advance for monthly rental and service charges and will collect payment by direct debit from the Customer’s account on or around seven working days following the date of the invoice. If HCL is unable to collect payment from the Customer using these methods HCL may require the Customer to pay all sums due under the Contract on demand. 7.2HCL reserves the right to charge daily interest on all amounts not paid in accordance with Clause 7.1 until payment is received in full in accordance with Clause 7.9 whether before or after judgment and this right to charge interest is without prejudice to HCL right to treat non-payment of sums due by the Customer as a repudiatory breach of the Contract. 7.3 All sums due to HCL under the Contract are exclusive of Value Added Tax and any other applicable taxes which may from time to time be introduced, which shall be charged in accordance with the relevant regulations in force at the time of making the taxable supply and must be paid by the Customer. 7.4 HCL may at any time change the charges specified in the relevant price tariff by: (a)Decreasing the charges without notice; or (b)Increasing the charges by giving the Customer (where practicable) 30 days written notice. (c)Ceasing of any package deals or combined tariffs. 7.5 HCL may, on seven days written notice to the Customer, stipulate are asonable monetary limit that will apply to all charges due or which may become due to HCL from the Customer, whether or not they have been billed by HCL. If at any time the amount of charges payable to HCL (whether or not billed) exceeds the stipulated monetary limit,HCL will immediately notify the Customer and any amounts incurred inexcess of the stipulated monetary limit will immediately become due and payable. 7.6 HCL reserves the right to reclaim any losses by charging the Customer if: (a)The Contract, or any of the Calling Line Identifiers, are terminatedprior to expiry of the Contract (in accordance with clause 8.1 of theContract); or (b)Any of the Calling Line Identifiers stop billing or passing traffic,for reasons other that those detailed in clause 8.2. In(a) and (b) above, the charge will be based upon the Customer’shighest monthly spend under this Contract up to termination of theContract multiplied by six. 7.7 The Customer must pay HCL the Service Charges specified in the Service Agreement Form, or if none is specified, the Service Charge referred to in the Tariff Sheet throughout the Contract Term. The amount of the rental will depend upon how HCL classifies the line.The classifications are explained in our Tariff Sheet. HCL will usually ask The Customer to pay the Service charge in advance. If HCL supplies The Customer with temporary Service The Customer may have to pay the Service Charge in advance for the whole of the period for which The Customer requires the Service. The Service charge will be subject to VAT at the prevailing rate. 7.8(a) The Customer must pay all Service Charges and other charges and deposits as soon as The Customer receives the bill or request for a deposit and in any event within 14 days of the date of such bill or deposit request unless HCL otherwise agrees in writing. (b)If the Customer cancels the Direct Debit Mandate for any reason and The Customer continues to use the service and has not paid all monies owed by cheque or electronic means, The Customer may be liable to pay a surcharge on each monthly invoice until the Direct Debit Mandate is re-instated by the Customer or payment has been received. If HCL has not received payment of the bill by the due data, HCL may disconnect the telephone service. If this is necessary the following conditions apply: (i)The Customer may be charged a fee for reconnection to the Service.This fee applies regardless of the duration of the disconnection (ii)If the Service is suspended because HCL have not received payment by the due date, a reconnection fee may be required in advance before the suspension is lifted. 7.9.If the Customer’s payment is late cancelled or dishonored, The Customer may be charged under the provisions of the Late Payment of Commercial Debts (Interest) Act 1998, as amended, and interest shall accrue on all invoices at a rate of 2% per annum above the base rate together with compensation to offset the costs of collection of each such invoice. 7.10 If there is a dispute over the amount of charges, The Customer is not entitled to withhold payments for amounts not in dispute. 7.11 Any payments made by cheque will incur a 2% processing charge at HCL discretion. 7.12 In the event that the total monthly bill amount payable to HCL is less than ten pounds, HCL reserves the right to charge the Customer an administration fee of ten pounds. 7.13 Other payment terms may be offered to customers. 7.14 Additional charges will be applied for excessive use of Service,including, but not limited to download or upload quota of data services and Services or products with ‘Inclusive’ packages. 7.15 Any querry regarding mis charging will only be considered for the last 6 month of invoicing. It is the customers respincibility to confirm charging on an invoice is correct on a monthly basis and contact HCL if there are any issues. 8.Termination 8.1 Without prejudice to any other rights or remedies HCL may have(either under the Contract or at law), HCL may terminate the Contractor may cancel the Services at any Site immediately by serving notice on the Customer if: (a)The Customer becomes Insolvent; or (b)The Customer fails to make any payment when it is due under the Contract; or (c)The Customer commits a breach of any material obligation under the Contract and (in the case of a remediable breach) fails to remedy the breach after receiving 30 days notice to do so from HCL; or (d) HCL is not permitted by law to continue to provide the Services; or (e)The Customer exceeds any limit stipulated by HCL pursuant to Clause 7.5 and the Customer does not ensure that it comes within the limit after HCL has made a demand for the amount of the stipulated limit pursuant to Clause 8.1. 8.2 The Customer may terminate the Contract immediately by serving notice on HCL if HCL commits a breach of any material obligation under the Contract, and (in the case of a remediable breach) fails to remedy the breach within 30 days of receiving written notice to do so from The Customer. 8.3 In this Clause 8(Insolvent) means any one or more of the following events occurring to a party: (a)A meeting of the other party’s creditors, or any class of them, is called (whether formal or informal) or the other party enters into any composition or arrangement (whether formal or informal) with its creditors; or (b)A proposal is made for a moratorium or a voluntary arrangement under Part 1 or the Insolvency Act 1986 (c)The other party is unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986 provided that the other party shall not be unable to pay its debts for the purposes of this condition if any such demand as is mentioned in the Sections is being contested in good faith by that party; or (d)The holder of a qualifying floating charge as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986, has taken steps to enforce his security; or (e)A notice of intention to appoint an administrator or application for the appointment of an administrator has been made by the other party,its directors, any creditor or third party or for the appointment of a receiver or provisional liquidator; or (f)A resolution is passed (or a meeting convened, or a written resolution circulated with a view to a resolution), a petition is presented that has not been withdrawn or an order made for winding up the other party; or (g) Any distress, distraint, charging order, execution or other process is levied or enforced on any of the other party’s property and is not satisfied, withdrawn or discharged within 14 days; or (h)The other party has ceased to trade or threatened to cease to trade;or if anything analogous to any of the events in this clause shall occur under the law of any jurisdiction to which that party is subject. 8.4 If HCL suspends the Service because The Customer breaks this Agreement, the Agreement will continue. The Customer must pay HCL Service Charges until HCL end the Agreement by giving notice under paragraph 8.1, or the Agreement is otherwise terminated by either party giving the other notice. 8.5 If HCL end the Agreement in accordance with this paragraph 8.5, The Customer will still be liable to pay to HCL all sums owing as at that date and this will not affect any other right or remedy that HCL may have against the Customer. 8.6 HCL may, by giving 60 days notice, request the customer transfers any or part of the services provided by HCL, to another provider. 9.Limitation of Liability 9.1 Neither party is liable to the other party except as expressly set out in the Contract, and has no other obligation or liability whatsoever in contract, tort or otherwise to the other party. 9.2 Nothing in the Contract excludes or restricts either party’s liability: (a)For death or personal injury resulting from that party’s negligence or its employees negligence while acting in the course of their employment; or (b)Arising from a breach by that party of its statutory duty under section 41(1) of the Consumer Protection Act 1987, not to contravene any obligation contained in safety regulations made under section 11 of the Consumer Protection Act 1987. 9.3 Unless otherwise expressly stated and subject to Clause 9.5, either party’s liability in contract, tort or otherwise including any liability for negligence howsoever arising out of or in connection with the performance of either party’s obligations under the Contract is limited to £50.00 for one event or series of related events and £100.00 in total for all events arising in any twelvemonth period. 9.4 In no circumstances shall HCL be liable for any losses or damages which may be suffered by the Customer, (or any person claiming under or through the Customer), whether the same are suffered directly or indirectly or are immediate or consequential, which fall within the following categories (a)Any loss of profits (whether direct or indirect); (b) loss of business; (c) loss of revenue; (d) loss of goodwill; (e) loss of anticipated saving; (f) loss of opportunity; and/or (g) indirect or consequential loss or damage. 9.5 HCL liability to the Customer in contract, tort or otherwise(including any liability for negligence) arising out of a failure by HCL to make available Service as part of the Services shall in no circumstances exceed £50.00 in any year of this Contract. 9.6 The Customer acknowledges that it is solely and personally liable for any termination charges arising in the event that it terminates a contract with another telecommunications service provider. 9.7 The Customer acknowledges that it is solely liable for any losses arising from any fraudulent use of its telephone lines and systems by third parties. 9.8 The Customer warrants that all information provided by the Customer to HCL is correct and that, in the event that HCL receives incorrect information from the Customer or the person completing the Customer’s sign up form on behalf of the Customer, HCL will not be liable for any loss or inconvenience arising as a result. 9.9 The Customer acknowledges that the charges due under the Contract have been calculated with reference to HCL liability position under these conditions and the Customer is advised to insure against any losses which are not the responsibility of the HCL as set out in Clause 9.4 above. 9.10 Neither party will be liable to the other for any failure to comply with its obligations under the Contract to the extent that this liability arises as a result of the failure by the other party to fulfill its obligations under the Contract. 9.11 Any condition or warranty which might otherwise be implied or incorporated within the Contract by reason of statute or common law or otherwise is hereby expressly excluded. 9.12 The provisions of this Clause continue to apply despite the termination or expiry of the Contract. 10.Force Majeure 10.1 Neither party will be obliged to carry out any obligation under the Contract (other than the Customer’s obligation to pay under clause 7) where performance of such obligation is prevented due to any cause beyond the first party’s reasonable control, including but not limited to, any act of God, severe weather, failure or shortage of power supplies, flood, drought, lightning or fire, labour shortage or labour dispute,the act or omission of Government, highways authorities, other telecommunications operators or administrations or other competent authority, the obstruction by a third party of line of sight between microwave installations, war, military operations, or riot, or difficulty, delay or failure in manufacture, production or supply by third parties of the Services or both resulting from the same or a similar type of force majeure event. 10.2 If any event described in Clause 10.1 lasts for more than three months from the date of its commencement and that event prevents either party from performing all or a material part of its obligations during that period either party may, by giving 14 days written notice to the other party terminate the Contract. 10.3 All amounts owed by the Customer to HCL shall become immediately due and payable in full on demand and the Customer must immediately stop using the Services to the extent that they have been cancelled or the Contract has been terminated. 11.Information and Confidentiality 11.1 The Customer will promptly provide HCL (free of charge) with any information HCL may reasonably require to enable it to proceed with the performance of its obligations under the Contract, including any information which HCL may reasonably request for the purpose of credit verification and debt collection purposes and the Customer permits HCL to use such information and to provide it to third parties acting on behalf of HILINE COMMUNICATION LTD for such purposes. 11.2 Subject to Clause 11.3, neither the Customer nor HCL will use, copy,adapt, alter or part with possession of any information of the other which is disclosed or otherwise comes into its possession under or in relation to the Contract and which is of a confidential nature. This obligation will not apply to information which the recipient can prove was in its possession at the date it was received or obtained or which the recipient obtains from some other person with good legal title to it or which is in or comes into the public domain other wise than through the default or negligence of the recipient or which is independently developed by or for the recipient. 11.3 The Customer acknowledges that HCL may, and permits HCL to, use information about the calls made including but not limited to origin,destination, duration, route and time, so that HCL: (a)Can perform its obligations under the Contract and maintain or upgrade the quality of the telecommunications services it provides or offers; and (b)Can collate the information and other customers’ information to produce non-customer-specific statistics to assist HCL in its business planning. 11.4 Both parties shall comply with the Data Protection Act 1998 when dealing with information given to the other party under the Contract. 11.5 In order for HCL to provide the Services, it may be necessary for any Personal Data (as defined in the Data Protection Act 1998) provided by the Customer to be disclosed to HCL service providers or agents.This may involve transferring the Personal Data to countries out side the United Kingdom. 11.6 In order to assist HCL to make credit decisions about the Customer,to prevent fraud, to check the Customer’s identity and to prevent money laundering, HCL may search the files of credit reference agencies that will record any credit searches on the Customer’s file. HCL may also disclose details of how the Customer conducts it account to such agencies. The information will be used by other credit grantors for making credit decisions about the Customer and the people with whom the Customer is financially associated, for fraud prevention, money laundering prevention and occasionally for tracing debtors. 11.7 HCL may share the Customer’s information with other third parties. HCL or such third parties may contact the Customer by mail,telephone, SMS, fax or email to provide details of any goods,services or promotions, which may be of interest to the Customer. If the Customer does not wish to receive such information please write to the Data Protection Compliance Office but remember that this will preclude the Customer from receiving details of any special offers or promotions. 11.8 By signing and returning the Service Agreement form or authorizing HCL customer service representative to complete an Order Form on the Customer’s behalf, the Customer is providing HCL with its consent to the processing of Personal Data in this way. 12.Notices 12.1 Notices given by HCL shall be sent to the Customer’s address specified on the front page and invoices shall be sent to the Customer ‘s billing address set out in the schedule, each as varied by notice in writing from time to time. Notices to HCL from the Customer must be the registered company address. Notices given under the Contract must be given in writing. 13.Assignment 13.1 Subject to Clause 13.2, the Customer may not assign or try to assignor otherwise deal with any of its rights and obligations under the Contract without HCL prior written consent. 13.2 HCL may assign, sub-contract or otherwise deal with all or any of its rights and obligations under the Contract. 14.Change to the Contract 14.1 Notwithstanding any other provision of the Contract, HCL may change the Contract at any time by notice in writing to the Customer if it needs to do so to comply with any law or statutory obligation and will use its reasonable endeavors to ensure that any change to the Contract does not result in any deterioration in the Services. 14.2 HCL may make any other changes to the Contract as it may require on 60 days notice to the Customer. If the Customer does not accept the changes it may terminate the contract on 30 days notice to HCL. 14.3 If the Contract is terminated in accordance with Clause 14.2 all amounts owed by the Customer to HCL shall become immediately due and payable in full on demand and the Customer must immediately stop using the Services. 15.General 15.1 Failure by either party to enforce any of its rights under the Contract is not to be taken as or deemed to be a waiver of that right unless the waiving party acknowledges the waiver in writing. 15.2 Part or all of any Clause of the Contract that is unenforceable or illegal will be severed from the Contract and will not affect the enforceability of the remaining provisions of the Contract. 15.3 Each party acknowledges that the Order Form together with these conditions constitutes the entire agreement and understanding between the parties with respect to the subject matter of the Contract and supersedes all prior discussions, understandings and agreements between the parties and their agents. 15.4 The Contract shall be governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts except that HCL may seek injunctive relief outside such jurisdiction. 16.Fair use policy 16.1 Use of Service is provided subject to limits. Continuous connection or use is not considered as ‘fair use’ HCL will at its discretion disconnect or restrict use of Services to protect its commercial interests. 16.2 Continued excessive use of Services will result in additional charges 16.3 HCL reserve the right to restrict the use of any Service..

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